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5 Tips for Dealing with Customer Complaints

By Patriot M&A | April 28, 2021

Companies of all sizes frequently fail to handle customer complaints appropriately.  In the digital era, where complaints can be seen by hundreds, thousands or go viral to millions, it is essential that customer complaints, especially serious ones or ones backed by considerable emotion, are treated seriously and dealt with in a timely manner. If you…

The Top Ten Ways to Avoid Wrecking a Deal

By Patriot M&A | April 21, 2021

Finalizing a deal is usually a complex process, and there is a good deal of room for error, misunderstandings, miscalculations, and good old-fashioned wild cards.  That is why it is critical to carefully think through the deal process well in advance.  In this article, we’re going to explore the top ten steps you can take…

“Hello” is a Key Part of Making the Right First Impression

By Patriot M&A | April 14, 2021

Just as people will form judgments and ideas about you as a person based on first impressions, the same holds true for your company.  It is always best to put your “best foot forward,” and this is true whether we’re talking about your personal life or business.  Periodically, it is prudent for every company to…

Can Sellers Use Buyer Warning Signs to Their Advantage?

By Patriot M&A | April 8, 2021

When buyers are looking to make a purchase, the most important step they can take is to perform due diligence on both the business and the seller.  Yet, it is important to note that a large percentage of sellers fail to do their due diligence on buyers.  Deals fail all the time.  Sadly, this means…

The Transformative Benefits of the Entrepreneurial Operating System®

By Patriot M&A | March 31, 2021

Damon Neth is a Professional EOS Implementer of the Entrepreneurial Operating System®.  He co-authored a best-selling book entitled X-Formation: Transforming Business Through Interim Executive Leadership.  He also has founded five companies and acquired four other companies.  Additionally, Damon Neth is an accomplished entrepreneur and a leading EOS® business coach. EOS® is a powerful set of business tools that provide…

A Private Equity Firm Veteran’s Advice for Business Owners Preparing to Sell

By Patriot M&A | March 25, 2021

What kinds of insights about selling a business might come from experts at private equity firms?  This article includes advice for sellers from industry veteran Lamar Stanley.  Stanley is a Director at Gen Cap America, which is a lower middle market private equity firm in Nashville, Tennessee.  Since 1988, Gen Cap America (GCA) has made…

The Psychology of Selling – Are You Sure You’re Ready?

By Patriot M&A | March 18, 2021

More than likely, selling your business is one of the biggest decisions of your life.  Unless you own a business, it is impossible to understand just how all-encompassing of a process it can be.  With that stated, it is important for business owners to step back and seriously reflect on whether or not they are…

When Should You Think About Selling Your Small Business?

By Patriot M&A | March 10, 2021

There are many reasons why small companies are put up for sale.  Some of the more common reasons can actually have little to do with the company’s general performance.  For example, many small business owners discover that they need to sell for health reasons or personal concerns, such as divorce or partnership issues.  While a…

Is Your Business Charging Enough For Goods & Services?

By Patriot M&A | March 3, 2021

A small increase in what you charge for your goods and services can make a tremendous difference to your bottom line.  The fact is that many businesses could charge more for their goods and services than they do, but fail to do so.  Owners often do not realize the great value of charging just one-percent…

3 Steps for Achieving Pricing Power

By Patriot M&A | February 17, 2021

The simple fact is that most of us want to control our own fate.  This fact is especially true for entrepreneurs and business owners.  However, the truth of the matter is that for most business owners, their fate isn’t completely in their own hands.  For example, a variety of forces can prevent businesses from establishing…